Q: I'm local, may I
come to drop off and pick up my originals?
A: Yes, please make sure you contact us and make an appointment before you come.
The driving directions can be found from our
Q. Why should I trust the quality of your service on cinefilm (8mm/16mm)
conversion when there are so many service providers as yours?
A. At Canaan we use the best State-of-the-Art equipment to fulfill your cinefilm
conversion project, One way to check our
quality is to send us one or two small reels for testing. THIS IS A FREE
SERVICE. You can also check out our customer's testimonials and see how others talk about our quality and service.
Q. I don't know what's on the 8mm/16mm film reels or what order they should
be done in, can they be edited?
A. In this case, we'll first send you the original archiving AVI file set
(every reel will have its own AVI file) for
reviewing. You can then decide what order they should appear on the final
DVD, tell us the order and we'll make the final
DVD for you. There is a 20% charge for the AVI file set.
Q. How do I know the total cost of my order.
A. By filling out our
online order form, you will see the total cost; there is no hidden charge.
Please note: Some optional features such as extra duplicate set,
Hollywood Design DVD/CD case are not reflected in the total cost.
New Jersey customers also need to add up 7% tax charge.
Q. I've heard that the films flicker when they are
transferred to video, is this true?
A. No. Flicker may occur when attempting to transfer a cinefilm with a consumer
level camcorder and old projector. Our
process is flicker-free for any type of cinefilms.
Q. Will we get our originals back?
A. Yes they will be returned in better (we do minor cleaning) or same condition
as we receive them.
Q. How should I make the payment to you if I don't know the length of the
A. You only need to pay us the minimum now when shipping the package. Our technicians will
find out the exact length of your originals
and we'll send you the invoice after we finish capturing the footage.
Q. Can my cinefilms be transferred to other formats?
A. Yes we can transfer to almost any tape to any digital format. If you want to
edit and burn your own DVDs, the common
digital formats are raw AVI format or Mpeg-2 format. The AVI format has the best
quality (uncompressed) but the file size is
huge ( 1 minute equals to about 173 Mb), you might need to provide us your own
portable Hard disc to hold the file. The
Mpeg-2 format file has relatively smaller size and usually can be held by a
regular DVD disc.
Please note: the mpeg-2 and AVI files can be watched only from your PC and
very few of the DVD players; a regular DVD can be
played from your regular DVD player.
Q. How about the return postage?
A. We have a fixed $6.99 shipping/handling charge per order - no matter how big
the order is. The package is shipped by
Media Mail service with Delivery Confirmation.
Q. I want my cine films transferred as next day service. Is this possible?
A. We can arrange this although there is an extra cost. Please contact us for
our express service rates.
Q. Can I edit my cinefilms once you have created the DVD / Video tape?
A. Yes we can transfer your footage into AVI file format. Then you can import
into your own video editing software and burn
your own DVD.
Q. I have some footage that is not developed, do you do this too?
A. No, sorry we don't provide this kind of service at this moment.
Q. How do I pay for your transferring service?
A. You pay us by check or money order, payable to "Canaan".