How to Order

How to Order

How to Order

Step 1: Getting Organized

Identify your original media materials (tapes, reels, records, etc.), sort them in order and type their titles. If possible, please email the titles to Canaan too to avoid typos.

Step 2: Filling out, print and sign the Order Form

If you want to place an order with special features or want to learn about our volume discounts (over $10,000.00), please contact us and provide us with the details and we will do a custom price calculation for you. We want to handle your needs correctly and promptly.

Step 3: Sending In Your Order

Please ship your package with the Order Form to :

New Jersey (Studio)
Canaan Media LLC
255 Old New Brunswick, Suite S360
Piscataway, NJ 08854-3741

(See our studio on Google Maps)

Tel.: (908) 393-9330 (7 days, 24 hours)
Office Hour: 8:30am ~ 5:30pm (Mon ~ Fri. )

If you would like to dropoff the materials to us, the other two locations are:

New Jersey (headquarters)
Canaan Media LLC
991 HWY 22 West, Suite 200
Bridgewater, NJ 08807

(See on Google Maps)

and

New York City (Branch)
Canaan Media LLC
149 Madison Ave, STE 1103
New York, NY 10016

(See on Google Maps)

Tel.: (646) 642.9678 (7 days, 24 hours)
Office Hours: 9:00am ~ 5:00pm (Mon ~ Fri. )

Make sure the Order Form is in the box with your originals. We suggest packing in sturdy, heavy weight corrugated cardboard boxes with plenty of bubble wrap. We suggest that your original be insured to aid in tracking it by the carrier.

Step 4: Informing Us The Trucking Number

After you ship the package, please tell us the carrier’s name and associated tracking number – this is the only way for both of us to make sure the package is safe on delivery.

Step 5: Processing Your Order

We will contact you when the order is received and when it is shipped back to you. All your originals will be retuned to you, in better condition, with the converted media.

If you have any questions regarding your order, please contact us online, call us at (908)218-7929 or email our customer support:  support@canaanmedia.com

Please check the Privacy Policy and the Terms and Conditions for your order as well.

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